Service & Support

Service and Maintenance Programs

IMS’ team of training and certified professionals is here to help with all of your technical support needs, parts replacements, equipment repairs and preventative maintenance. If your situation requires on-site personnel we will dispatch the appropriate service professional (Technician, Engineer, Programmer, etc.) to immediately diagnose, troubleshoot, repair, or detail a required plan of action to solve any issue.

Our service department will have access to all required system documentation (As-built drawings, programming code, device configuration files, etc.) if we built or maintain your system to ensure your issue is resolved in the timeliest manner.

Don’t worry if your system lacks documentation — our experienced professionals are able to solve any AV problem. In addition to immediate service requests, IMS offers strategic, scheduled, preventative, and warranty services.

Services Offered:

  • Preventative Maintenance
  • System Warranties
  • Extended Warranties
  • Advanced Equipment Replacement
  • On-site support personnel

Our experienced service staff maintains an inventory of parts and replacement components for most audiovisual manufacturers. Whether your service response needs are immediate, next day, or part of an annual system maintenance plan, IMS can customize a service program to fit your individual needs.  Contact us today to get started.

Need Service Now?

Our team of certified professionals are here to diagnose, troubleshoot, and repair your audiovisual issue. Even if we didn’t install it.


Ready to Get Started? Call 714-579-4100